Política de reembolso

Refund, Returns, and Cancellation Policy:

We are happy to accept back any unworn item within 14 days of receiving your order at our return address. This excludes any items from our sale and earrings.

You can return your item for a refund, credit note or if the item is a ring then you can exchange it for an alternative size of the same design, if in stock.

We can only accept items back which are unaltered, unworn, and in a resaleable condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and within 14 days of purchase.

To complete your return, we require a receipt or proof of purchase.

NOTE: Earrings are a NON-RETURNABLE ITEM.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please allow up to 5-14 business days to process your return once we receive it.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shopcarey.co

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded/returned.

Exchanges (if applicable)

Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 14 days of receiving your delivery for defects and issues.

If your item is a ring then we can offer an exchange for an alternative size of the same design, if in stock. However, we are unable to offer an exchange for all other items but you can choose to return your item for a credit note instead of a refund and use your credit note towards an alternative item when placing a new order.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, CONTACT US for further instructions, we will be happy to assist you. 

All defects and issues must be notified via email within that 14-days window and must include order numbers and images of the issue.

Any item not in its original condition, worn, stained, is damaged or missing parts for reasons not due to our error will be rejected, and you will be contacted to have them shipped back to you at your expense.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and the gift-giver will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live or uncontrolled situations (such as COVID-19 or busy seasons), the time it may take for your exchanged product to reach you may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if we are not able to track it.

You, as a customer, are responsible for providing Carey with the correct mailing address. Carey is NOT responsible for items that have been mailed to the provided address if that mailing address was entered incorrectly by you, the customer.

Carey will try to track down the product if it was returned to the sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Carey is NOT RESPONSIBLE for lost or stolen packages once delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.


We are not responsible for packages once they have been delivered to your mailbox or left at your address. If for any reason your package says it was delivered, but you did not receive it, please contact your local Post Office and provide them with your tracking number/s for further assistance. 
Packages are not insured, so make sure you are shipping to a secure location.
Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.

Cancellation Policy
Cancellation requests will be honored in the first 30 minutes of the order being placed and if the following have been met:

Product or products have not already been assigned a Tracking Number.

The Vendors don't deny the cancellation, due to order processing and fulfillment.

Also note that if a FREE item has already been shipped before the cancellation has been requested, the order may not be canceled or the customer will be charged the full true value of the "Free" Product.  For example, the free bangle would be a $19.95 charge + Tax.

Return Shipping Address:

Information will be provided when you CONTACT US.