FAQs
Frequently Asked Questions:
Carey LOVES to find our Customers great products at affordable prices, while striving to provide excellent Customer Service. We are here to answer any questions you may have about our Products, Changes in your Order or Shipments.
Most of our products are hand-made from artisans from all over the world.
Packages are not insured, so make sure you are shipping to a secure location.
International Shipping is Subject to a 8-30 Day Shipping Time (depending where you live and the restrictions of your country).
Domestic Shipping, based on experience with our customers (USA & PUERTO RICO) is Subject to 3-5 Days Shipping Time.
ALL orders get shipped within 24 hours after you purchase.
WHERE ARE YOUR PRODUCTS SHIPPING FROM?
Our facility is located in Clarksville, TN.
IS THE DOMESTIC SHIPPING TIME ON MY ORDER 3-10 DAYS?
Great Question!!! Yes, we ship every order out from our facility in Tennessee, US.
WHAT ARE THE SHIPPING COSTS?
* Domestic (USA & PR)
1. Standard Shipping (with Tracking Number): If you order $0-$49 you will be charged $5 for shipping costs.
2. Standard Shipping (with Tracking Number): If you order $50 or more you obtain Free Shipping.
* Worldwide:
1. Standard Shipping (with Tracking Number): If you order $0-$99 you will be charged $20 for shipping costs.
2. Standard Shipping (with Tracking Number): If you order $100-$149 you will be charged $15 for shipping costs.
3. Standard Shipping (with Tracking Number): If you order $150 or more, you will be charged $10 for shipping costs.
Carey does not ship to:
HAS MY PRODUCT SHIPPED?
All customers should have received an email confirming your order, followed by an email giving you a Tracking Number. This may take 24 hours(or less) or up to 7 days (holidays pending), then you can track your product for a more accurate date.
HOW CAN I TRACK MY ORDER?
Under the About Us tab, there is a link to our Shipping Tracker OR Select
I RECEIVED THE WRONG PRODUCT OR THE PRODUCT IS DAMAGED
In either case we apologize for the inconveniences that you may have experienced. Please read our REFUND AND RETURNS POLICY.
Please fill out the CONTACT US form and follow the directions. We can either issue a refund or ship you out the correct or new undamaged product.
WHAT IF MY PRODUCT SAYS IT WAS DELIVERED, BUT I DIDN'T RECEIVE IT?
We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Please contact your local Post Office with your tracking number/s available.
Refer to our SHIPPING POLICY.
HOW DO I PROCESS OR START A REFUND?
We are happy to accept back any unworn item within 14 days of receiving your order to our return address. This excludes any items from our sale, and earrings.
You can return your item for a refund, credit note or if the item is a ring then you can exchange it for an alternative size of the same design, if in stock.
We can only accept items back which are unaltered, unworn, and in a resaleable condition.
Please refer to our REFUND POLICY.
Please fill out the CONTACT US form and follow the directions. We can either issue a refund or ship you out the correct or new undamaged product.
CAN I EXCHANGE MY ITEM?
If your item is a ring then we can offer an exchange for an alternative size of the same design, if in stock. However, we are unable to offer an exchange for all other items but you can choose to return your item for a credit note instead of a refund and use your credit note towards an alternative item when placing a new order.
WHO PAYS FOR THE RETURN POSTAGE?
Unfortunately, we do not cover the return postage of items returned for an exchange or refund unless the product is faulty. We recommend returning the items by First Class signed for delivery, to ensure your order is safely returned to us.
If returning from outside the US or Puerto Rico, please send via normal post and not a courier service. If you choose to send back via courier, unfortunately we cannot be liable for any custom or import charges. We recommend using a recorded standard service and please mark the shipment as a "return" so that we are not charged custom or import tax. Please note we cannot be held liable for any missing returns and it is the responsibility of the customer to safely return their item to our facility.
I'VE RECEIVED THE INCORRECT ITEM/MISSING AN ITEM FROM MY ORDER, HOW WILL THIS BE RESOLVED?
At Carey we take extra care to make sure all orders are sent out correctly, but occasionally mistakes can be made. If this is the case please CONTACT US with your name and order number and a note to explain the situation and we will be happy to resolve this for you.
HOW LONG WILL IT TAKE FOR MY REFUND OR EXCHANGE TO BE PROCESSED?
Once we have received your return please allow 72 hours for your refund or exchange to be processed. Please note over particularly busy periods this may increase to over 72 hours. If you are returning an order for an urgent refund or exchange please CONTACT US with your order number and all details of your return and we will do our best to process this sooner.
CAN I CANCEL MY ORDER?
Cancellation requests will be honored in the first 30 minutes of the order being placed and if the following have been met:
- Product or products have not already been assigned a Tracking Number.
- The Vendors don't deny the cancellation, due to order processing and fulfillment.
- Not all orders have the same vendors and some or part of an order may be canceled, while other parts may not, due to the above reasons.
- Also note that if a FREE item has already been shipped before the cancellation has been requested, the order may not be canceled or the customer will be charged the full true value of the "Free" Product. For example, the free bangle would be a $19.95 charge + Tax.
Once you place an order with Carey and your payment is received, our fulfillment center is automatically notified. We are only able to cancel your order if the fulfillment center has not yet processed and shipped your product to the listed address. If your order has already been shipped, then Carey will be unable to cancel your order. But once you received your order and you wish to return it, before you open your package, read our REFUND POLICY.
WHAT IF THE CUSTOMER ENTERED THE WRONG ADDRESS?
You, as a customer, are responsible for providing Carey the correct mailing address. Carey is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the customer. We, at Carey, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Carey is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.
Packages are not insured, so make sure you are shipping to a secure location.
HOW DO I LEAVE A REVIEW ON YOUR SITE?
Most of our products have a place for a review at the bottom of the page. Look up a product and select it. Scroll to the bottom of the page and enter your Review or Comment. Or you can CONTACT US to share your experience :)
